1. What is Labubu Shop Australia?
Labubu Shop Australia is the official online store for Kasing Lung’s Labubu collectibles and accessories. We offer a carefully curated selection of authentic Labubu vinyl figures, plushies, home décor, and more, with fast Australia-wide shipping.
2. Are your products official?
Yes! All our products are 100% official and authentic, sourced directly from trusted partners and brands. You can shop with confidence knowing you’re getting the real deal.
3. Where do you ship?
We ship Australia-wide, with fast and reliable delivery to all states and territories. For international shipping, please contact us directly to discuss options.
4. How much is shipping?
Shipping fees are calculated at checkout based on the weight, size, and destination of your order. We also offer free standard shipping Australia-wide on selected items and promotions.
5. How long does delivery take?
Orders are processed within 1-2 business days. Standard delivery usually takes 7-8 business days, with a total estimated time of 8-10 business days. For regional or remote areas, please allow a few extra days.
6. Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) as a convenient payment option for all products Australia-wide.
7. Can I cancel or modify my order?
Orders can be cancelled or modified before they are shipped. Once shipped, please refer to our Refund and Returns Policy for further assistance.
8. What happens if my order arrives damaged?
If your parcel arrives damaged, please refuse it if possible and contact us immediately at [email protected]. We will arrange a replacement or store credit as appropriate.
9. Are prices inclusive of GST?
Yes, all prices displayed on our website include GST where applicable.
10. How can I contact you?
You can reach us by email at [email protected], by phone at +61 480 803 894 (Mon-Fri, 9am-6pm AEST), or through our contact form on the website.
