Labubu Shop Australia 🇦🇺 FAQs
1. What is Labubu Shop Australia?
Labubu Shop Australia is your official destination to buy Labubu collectible figures, blind boxes, and limited-edition designer toys online.
We bring fans across Australia exclusive access to the latest Labubu releases, series drops, and collaborations, all delivered safely to your door.
2. Where do you ship from?
All orders are shipped from our Australian fulfilment centres or our verified international partners, depending on product availability.
We ensure fast, tracked, and secure delivery across Australia and New Zealand.
3. How long does delivery take?
Domestic orders usually arrive within 5–10 business days after dispatch.
International deliveries may take 10–20 business days, depending on location and customs.
You’ll receive a tracking number by email once your order is shipped.
4. Do you offer free shipping?
Yes! We offer Free Shipping Australia-wide on all standard orders.
Express and international delivery options are also available at checkout.
5. What kind of products do you sell?
We specialise in Labubu figures, plush pendants, blind boxes, mystery sets, and accessories — including exclusive collections like:
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Labubu Pin for Love Series
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Labubu Big Into Energy Series
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Labubu Candy Series
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Labubu Fall in Wild Series
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Labubu Exciting Macaron Series
…and more to come!
All items are carefully sourced and inspected before shipping to ensure quality and collector-grade condition.
6. What is a Blind Box?
A Blind Box is a sealed mystery collectible — you won’t know which character you receive until you open it!
Each box has equal odds of revealing one of the main characters, and sometimes a rare or secret edition.
That’s what makes collecting Labubu so exciting!
7. Are your products official?
Our products come from a verified and trusted supply chain, ensuring top quality and authenticity.
We are not affiliated with Pop Mart, but all products are sourced from reliable international distributors and inspected before shipment.
High Quality & Trusted Source: Carefully selected and exported from a reliable supply chain.
8. Can I return or exchange an item?
Yes — if your item arrives damaged, defective, or incorrect, you can request a refund or replacement within 30 days of receiving it.
Please email our support team at hello@labubushop.com.au with your order number and clear photos of the issue.
9. How do refunds work?
Once approved, your refund will be processed to your original payment method.
Refunds typically take 5–10 business days to appear on your account, depending on your bank or provider.
10. Do you accept pre-orders?
Yes! Some collections are available for pre-order before official release.
Pre-orders guarantee your piece from limited runs, and shipping dates are always listed on each product page.
11. What if I receive a duplicate character?
Because Blind Boxes are sealed at random, duplicates are possible — part of the fun of collecting!
We encourage trading within the community or gifting extras to friends.
12. How can I track my order?
Once your order ships, you’ll receive an email with your tracking number.
You can also use our Order Tracking page on labubushop.com.au to check your parcel’s progress anytime.
13. How can I contact customer support?
Our team is here to help!
📩 Email: contact@labubushop.com.au
🕒 Hours: Monday – Friday, 9 AM – 5 PM (AEST)
We typically respond within 24 hours.
14. Do you collaborate with artists or brands?
Yes! Labubu Shop Australia celebrates art toys, creativity, and design.
We feature limited editions, international collaborations, and seasonal Labubu exclusives.
15. Do you ship internationally?
Yes! We deliver worldwide — including New Zealand, Singapore, Malaysia, and the UK.
Shipping fees and times vary by destination and are calculated at checkout.
16. Can I send a gift?
Absolutely.
All orders are carefully packaged, and you can add a gift note during checkout for that extra special touch.
17. Is your website secure?
Yes — labubushop.com.au uses SSL encryption and trusted payment processors to keep your data and transactions safe at all times.
18. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and Afterpay for flexible payments.
19. Do you restock sold-out items?
Some popular Labubu series may be restocked depending on availability, but many are limited editions.
We recommend subscribing to our newsletter to get notified as soon as restocks go live.
20. How can I stay updated on new releases?
Subscribe to our newsletter or follow us on Instagram to be the first to know about new Labubu drops, secret editions, and giveaways!
