By placing an order with Labubu Shop Australia, you agree to the following conditions, designed to clarify our mutual commitments and ensure your satisfaction throughout the order and delivery process.

1. Product Availability
We strive to maintain accurate stock levels. However, if an item is out of stock at the time of your order, we will contact you promptly to offer either:

To wait for restocking, or
A store credit of higher value than the item concerned.

2. Shipping Fees
Shipping fees are calculated at checkout based on the weight, dimensions, and destination of your order. These fees are payable at the time of purchase.

3. Processing and Delivery Times

Order processing: within 1-2 business days.
Standard delivery time: 7-8 business days for most Australian destinations.
Estimated total time: 8-10 business days.
Note: During peak periods or depending on the destination, delivery times may vary. If your order exceeds 15 business days, please contact us.

4. Order Tracking
A tracking link will be provided as soon as your order is shipped, allowing you to follow its progress in real time.

5. Address Changes
You may modify the delivery address as long as your order has not yet been shipped.
PO Boxes are accepted only through standard postal services.
For military addresses, shipping can be arranged by standard mail if applicable.

6. Damaged or Lost Items
If a parcel arrives damaged, please refuse it if possible and contact us immediately.
In the event of a confirmed loss by the carrier, we will reship your order at no extra cost or issue a store credit of higher value.

7. Customs Duties and Taxes
All prices displayed on our site include GST where applicable.
For international deliveries, additional customs fees or taxes may apply upon arrival. These are your responsibility. If you refuse to pay these charges, the package will be returned to us at your expense, and your order will be refunded minus shipping costs.

8. Order Cancellations
Requests for order cancellations are accepted only before shipment. If your order has already been shipped, please refer to our Refund and Returns Policy.

9. Customer Service
For any questions regarding shipping, please contact us at:
📧 [email protected]