At Labubu Shop Australia, we want you to be completely satisfied with your purchase. If you experience any issues with your order, our team is here to help you in the best possible way.

📧 Refund Request
For any return or refund requests, please contact us at [email protected] within 30 days of receiving your order.

✅ Refund Criteria
Refunds will be issued under the following conditions:

The product is defective or damaged upon arrival
Incorrect item received or missing item in the order
Order cancellation prior to shipment

🔄 Refund Process
Once we receive your request, our team will review the details of your order. If the above conditions are met, we will issue the refund using the same payment method as your original purchase.

⏱ Refund Timeframes
Refunds may take 7 to 14 business days to process, depending on your bank or the initial payment method.

❌ Exceptions
Customised or made-to-order items are not eligible for return or refund unless they are faulty or damaged.

🛍 Order Issues
If you encounter any problems (missing items, undelivered parcels, damaged products), please contact us as soon as possible. We will do everything we can to find a quick and satisfactory solution.

✅ Acceptance of this Policy
By placing an order on labubushop.com.au, you agree to the terms of this Refund and Returns Policy.